At Fronseye, we strive to ensure that our customers are satisfied with the CRM solutions and services we provide. However, we understand that situations may arise where a refund or cancellation is necessary. This policy outlines the terms and conditions under which refunds and cancellations may be processed.
• Customers may cancel their subscription at any time on their own or by writing to us at hello@fronseye.com
• To be eligible for a full refund, the cancellation request must be made within 7 calendar days from the date of the payment (this applies to both the initial purchase and any subsequent recurring payments).
• Cancellations made after 7 days from the date of a payment (initial or recurring) will not be eligible for a refund, but the service will remain active until the end of the current billing cycle.
Refunds will only be considered in the following cases:
1. Technical issues that prevent access or usage of the platform for more than 48 consecutive hours and remain unresolved after support intervention.
2. Duplicate payments made due to system error or banking issues.
3. Subscription was purchased in error and the request for cancellation was made within 7 days.
Refunds will not be issued in the following cases:
• Requests made after the refund eligibility period (7 days).
• If substantial usage or downloads from the platform have occurred.
• Custom development work, integrations, or setup fees already initiated or delivered.
• Failure to cancel the subscription before the renewal date.
• Once a refund request is approved, the amount will be processed back to the original method of payment within 7–14 business days.
• An acknowledgment of the refund request will be provided within 2 business days.
To initiate a refund or cancellation, please contact our support team with the following details:
• Full name and registered email
• Invoice number or transaction ID
• Reason for cancellation or refund
Email us at: hello@fronseye.com
It is the customer's responsibility to:
• Read and understand this policy before making a purchase.
• Cancel renewals prior to the billing date if they no longer wish to continue the service.
Fronseye reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.