Turn every client query and internal request into a ticket you can prioritize, assign to the right agent and resolve — with the whole conversation in one thread.
Each ticket flows through a simple lifecycle — Open, Pending, Resolved, Closed — with live counts at the top of the list. Set a priority from Low to Urgent so the most important work is always at the front.
Assign each ticket to an agent or a group, tag it by channel, type and topic, and keep every reply and attachment in one thread — with an activity timeline that shows exactly what happened and when.
Switch from the list to a visual board and see your whole desk as columns — Open, Pending, Resolved and Closed. Just drag a ticket card into another column and its status updates instantly, no forms to open. Column counts and KPI cards update live as you move work along.
Every ticket moves through Open, Pending, Resolved and Closed with live counts.
Switch to the board view and drag a ticket between columns to change its status instantly.
Flag tickets Low, Medium, High or Urgent so the important work rises to the top.
Assign each ticket to the right agent or route a whole group to a queue.
Classify by source channel, ticket type and custom tags for easy filtering.
Keep the full conversation, file attachments and activity timeline on one ticket.
Filter by status, agent, priority, date and more — then export to Excel.
Start free and raise your first ticket in minutes.